I purchased my Pedego about a month ago. I LOVE LOVE LOVE it! The customer service has been superb, wonderful, and beyond my expectations. I rented a pedego last year while on vacation in California and I fell in love with it. I was so excited when I realized there was a Pedego shop in Edwardsville. What I like about my bike is this — I am actually riding my bike again because it encourages me to get out more.